Legal

Privacy Policy

Last update: July 20, 2024

This policy explains what information Skin.Trade collects for account access, Steam trading, balances, payouts, fraud prevention, support, and platform security.

What this policy covers

This Privacy Policy explains how Skin.Trade collects, uses, stores, shares, and protects information when You use the Service.
It applies to account features, Steam-based trading flows, balance activity, support communication, payment and payout requests, and site usage.
By using Skin.Trade, You agree to the collection and use of information as described in this policy.

Account, Steam and profile information

We may collect account and contact information such as email address, username, identifiers, and support messages when You provide them.
When You authenticate through Steam or another supported provider, we may receive information made available by that provider, such as Steam ID, display name, avatar, profile visibility, and related account identifiers.
We may process trade URL, inventory visibility, selected items, bot assignment, and other information needed to prepare, verify, or complete Steam trade flows.

Transaction, balance and payout information

We may collect and store transaction records, item details, item prices, balance changes, deposits, withdrawals, payout method, payout network, payout address, payment status, timestamps, and related support notes.
Crypto wallet addresses, transaction hashes, payment links, provider responses, and network information may be stored when needed to process or verify deposits and withdrawals.
We may retain records of failed, reversed, canceled, refunded, suspicious, or manually reviewed transactions for accounting, security, dispute handling, and fraud prevention.

Cookies and tracking technologies

We use cookies and similar technologies such as beacons, tags, and scripts to operate, improve, analyze, and secure the Service.
Essential cookies help authenticate users, prevent fraudulent account use, and provide features You request.
Preference and functionality cookies may remember choices such as login details or language preferences.
You can configure Your browser to refuse cookies, but some parts of the Service may not work correctly without them.

Usage, device and diagnostic data

We may collect usage data automatically, such as IP address, browser type, browser version, pages visited, visit time, time spent on pages, device identifiers, and diagnostic data.
When You access the Service from a mobile device, we may collect device type, operating system, mobile browser type, IP address, and unique identifiers.
This data helps us monitor platform reliability, debug issues, prevent abuse, improve performance, and understand how the Service is used.

How we use information

To provide, maintain, monitor, and improve the Service.
To manage Your account, Steam trade offers, item transfers, deposits, withdrawals, balances, support requests, and Service-related notices.
To process transactions, calculate prices, apply fees, perform risk checks, investigate disputes, and comply with legal or operational obligations.
To analyze usage trends, improve product performance, prevent fraud, detect abuse, secure accounts, and evaluate Service reliability.
To send operational communication and, where permitted, promotional communication unless You opt out where applicable.

How information may be shared

With service providers who help us operate, monitor, analyze, support, secure, or improve the Service.
With Steam-related systems, payment providers, crypto payment processors, blockchain networks, infrastructure providers, analytics tools, fraud prevention tools, and support tools when needed for the Service.
With affiliates, business partners, or successor entities when required for business operations, legal compliance, dispute handling, or a business transfer.
With public authorities or other parties when disclosure is required by law or necessary to protect rights, safety, property, or legal liability.
With Your consent, or when You choose to share information publicly or through third-party social services.

Retention, transfer, and security

We retain personal data only as long as necessary for the purposes described in this policy, unless a longer period is required for legal, security, dispute, or enforcement reasons.
Transaction, balance, payout, fraud prevention, and support records may be retained where needed for accounting, compliance, abuse prevention, chargeback handling, or dispute resolution.
Usage and diagnostic data is generally retained for a shorter period, unless needed for security, diagnostics, functionality improvements, or legal obligations.
Information may be processed or maintained in locations outside Your country or jurisdiction.
We use commercially reasonable safeguards, but no method of transmission or electronic storage is completely secure.

Security and responsibility disclaimer

Skin.Trade is not responsible for privacy or security incidents caused by Your compromised Steam account, email account, device, browser, wallet, API key, credentials, or third-party services outside our direct control.
Skin.Trade is not responsible for information You choose to share publicly, submit to third-party services, enter into incorrect payment fields, or disclose through phishing, malware, social engineering, or unsafe account practices.
Third-party providers such as Steam, payment processors, crypto networks, analytics tools, infrastructure providers, and support tools may process information under their own policies. We are not responsible for their independent privacy or security practices.
No internet service can guarantee absolute security. We use commercially reasonable safeguards, but You remain responsible for maintaining secure account access, devices, wallets, and contact details.

Your choices and deletion requests

You may update, amend, or delete certain information from within Your account where those controls are available.
You may contact us to request access, correction, or deletion of personal information You have provided.
Some information may need to be retained when we have a legal obligation, security reason, dispute, or legitimate business need to keep it.

Third-party links and policy updates

The Service may contain links to third-party websites that are not operated by Skin.Trade. We are not responsible for their content, privacy policies, or practices.
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated date.
You should review this policy periodically for changes.

If You have questions about this Privacy Policy, You can contact us.